After-Sales Service

Flexible Financing & Leasing

EnerSavings offers flexible financing options for all our client's needs. The goal is to be able to provide our customers with a solution that allows clients energy savings to pay for their energy retrofit with NO CAPITAL investment. Programs include deferred payments, 0% interest and flexible terms, so no cash flow required. 'Basically, hydro savings offset payments with a neutral cash flow position.' No upfront costs, no budgets required. We make it simple and easy for anyone to afford an energy retrofit.

Overview

EnerSavings team provides a white-glove service to its customers even after the installation is complete. The defect rate on our superior products is less than 1% and our after-sales service team is here to look after you today and in the future. We offer next day service, prompt replacement of any faulty equipment and ensure your 100% satisfaction.

Limited Warranty

All bulbs, fixtures, and accessories shall be covered by the manufacturer’s warranty but serviced by EnerSavings Inc.

Customer’s exclusive remedy and EnerSavings Inc.’s entire liability under this warranty shall be for EnerSavings Inc. to re-perform any non-conforming portion of the work within a reasonable period of time. This warranty will not apply to the end customer or its contractors to modify any bulbs, fixtures, or accessories unless authorized by EnerSavings Inc. in writing. Upon completion of the work, all necessary warranty information will be supplied to the customer

Claim: Retain the Failed Product for Inspection

A copy of your original receipt/invoice/contract will be required. If at the determination of EnerSavings Inc., the Product is deemed defective, they shall, at their own discretion, elect to satisfy the warranty through any of the following methods:

Refund the current replacement value:

In the event of a refund, EnerSavings Inc. will refund only the current replacement value of the Product.

Repair the existing Product:

In the event of repair, EnerSavings Inc. shall reserve the right to use new or refurbished parts.

Replace the Product in question:

In the event of replacement, EnerSavings Inc. reserves the right to, replacement or refund, the warranty period shall continue as of the date of the original purchase.

This limited warranty will not apply to loss of or damage to the Product caused by negligence; abuse; misuse; mishandling; oscillation or resonance associated with the movement of air currents around the Product; alteration; accident; failure to follow installation, operating, maintenance or environmental instructions prescribed by the manufacturer or applicable electrical codes; or improper service of the Product performed by someone other than EnerSavings Inc. or its authorized service provider.

 

THIS LIMITED WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT IS DESIGNED.

EXCEPTIONS APPLY

EnerSavings Inc. warrants that the Product sold to you shall be free of defects in material and workmanship for the period listed in the chart from the date of original purchase. The manufacturer provides this limited warranty to you as the original purchaser of the Product. The determination of whether the Product is defective shall be made by EnerSavings Inc, in its sole discretion. A Product shall not be considered defective solely as a result of the failure of an individual LED. A Product shall be deemed faulty when at least 10% of the LEDs in the Product have failed to emit light.